Information Pages » Terms and Conditions » Pages



Terms and Conditions


We reserve the right to change specifications to our products or services without notice.

The property in the goods shall remain with Chefline Ltd until such a time as the invoice and any other invoices to be paid by the customer are paid in full, but the risk in the goods passes to the customer when payment is received. All prices given on our website and literature are given in good faith and are in pound sterling. We reserve the right to refuse any order at our absolute discretion. We do not supply any goods on a trial basis; the customer should always satisfy themselves as to the suitability of a product for their requirements before ordering.


Returns and Refund Policy

Our return policies apply to goods unused and as new, in their original packaging (external & internal) and with all instruction manuals.

Special order and refrigerated goods may not be returned unless found to be damaged or faulty upon delivery.

Under the Distance Selling Regulations 2000 (DSR2000) you have the right to return your goods, provided you do so at your own cost and within 7 working days from the day after you received and signed for the goods. If you wish to cancel an order after it has been dispatched you may have to pay round trip delivery costs. Goods must not be returned to us without our authorization, you must obtain a returns number. Unsuitable goods or goods ordered in error will be charged a administration fee of up to 25% plus vat. Please make sure that the goods you order are suitable for your purpose. The customer must arrange insurance with the carrier or Post Office when returning goods to cover possible damage or loss in transit for the full value of the item.

If we have to replace any lost manuals or packaging, the cost of this would also become payable by you the customer.

You will be refunded or credited within 30 days for goods returned under the above terms.

It is the customers responsibility to send any faulty, unwanted goods back to Chefline & use an appropriate carrier. Refunds will be issued once goods are confrimed to be faulty & unwanted goods will be charged a restocking fee of 25% of the value of the original order.


Age restricted goods are not for sale to persons under the age of 18. By placing an order for knives you are indicating that you are over 18 years of age or over.

Images are for illustration purposes and are an example only.

Colour and finish may vary due to computer monitor configuration.

All size, weights, volumes & measurements are given in approximates ( excluding CE marked itmes.

Placing an order constitutes acceptance of the above terms & conditions.

We endeavor to hold sufficient stock to meet all orders, if for any reason goods are not in stock then credit or debit cards are not debited until those goods are dispatched to you.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us.


Exclusion of Liability

We shall not be liable in any way for any loss of revenue, profit, goodwill or any consequential or indirect or special loss or damage arising out of the purchase of any goods by you from us or late or non delivery of goods.


  < Back to List > Delivery Pricing Zones >>

Shop By Brand

Select Brand:

Best Sellers

Secure Shopping